Case Study: Costa Crociere Group improves remote workforce performance with SHL RemoteWorkQ

SHL Helps a Global Tourism Leader’s Transition to Remote Work

Costa Crociere Group, a global tourism leader, faced the challenge of rapidly transitioning its workforce to remote operations during the pandemic. They needed a reliable, science-backed tool to facilitate reciprocal feedback, monitor the effectiveness of remote work, and understand employee aptitudes and attitudes in a way that integrated with their HR analytics. SHL was engaged to provide a solution.

SHL implemented its RemoteWorkQ solution, a psychometric assessment used to evaluate nearly 700 employees on behaviors critical to remote work success. This provided Costa with actionable insights into individual and collective workforce readiness, allowing them to identify specific areas for improvement and provide targeted support. As a result, SHL helped Costa improve employee engagement and productivity, enabling them to make more informed, data-driven decisions to support their remote workforce and align their human resources with business goals.

Costa Crociere Group

Sara Bottaro

Shoreside HR Director