Case Study: Nokia develops future strategic competencies with SHL assessments

Nokia Helping a leading telecom company measure and develop its future strategic competencies

Nokia, a leading global telecommunications company, faced a challenge in adapting its workforce strategy to meet evolving digital and customer demands. To maintain business agility and bring its new vision to life, specifically within its sales organization, Nokia needed a systematic way to measure existing competencies and identify development needs. Partnering with vendor SHL, Nokia sought a data-driven approach to move beyond inefficient one-size-fits-all training.

SHL implemented a solution utilizing its Occupational Personality Questionnaire (OPQ), which was complemented by a Nokia-developed self-evaluation tool. This provided a scalable assessment of salespeople's aptitudes and generated customized development reports for personalized coaching. The results were highly successful, with a voluntary employee participation rate exceeding 95%. The program provided valuable insights into workforce capabilities and potential, and it is credited with helping Nokia focus development efforts more effectively while saving up to 30% on related costs.

Nokia

Peter Kopetzky

Director, Head of Sales Capability Development Programs