Case Study: Nokia develops future sales competencies with SHL assessments

Nokia boosts sales capability development and hits 95%+ assessment participation with SHL

Nokia, a global telecommunications company, faced the challenge of evolving its workforce strategy to meet changing business needs and customer demands. To maintain agility and bring its new vision to life, particularly within its sales organization, Nokia needed a reliable way to measure current competencies and identify development areas. SHL was engaged to help with this strategic upskilling initiative.

SHL implemented a two-pronged solution using its Occupational Personality Questionnaire (OPQ) alongside a Nokia-developed self-evaluation tool. This provided a data-driven assessment of salespeople's aptitudes and generated personalized development reports. The results were highly successful, with over 95% employee participation in the voluntary assessments. The program provided transparency into capabilities at all levels and allowed Nokia to focus development efforts efficiently, reportedly saving up to 30% of related costs while ensuring the right skills were in place.

Nokia