Case Study: KBC Bank reduces hiring costs and improves candidate experience with SHL

KBC Bank partners with SHL to reduce hiring costs by 90% and improve candidate experience

KBC Bank, an international banking and insurance company headquartered in Belgium, wanted to review its talent acquisition strategy and move to a digital-first hiring approach without losing the human touch in the candidate experience. To support this shift, KBC Bank partnered with SHL and its talent assessment solutions.

SHL worked with KBC Bank to analyze the end-to-end hiring process, identify inefficiencies, and design a more automated, digital assessment journey. The result was a 50% reduction in candidate processing time, a 90% reduction in total candidate assessment costs, improved candidate engagement through continuous feedback, and stronger hiring quality with more inclusive, bias-minimizing assessments.

KBC Bank