Case Study: Concentrix achieves faster, scalable hiring with SHL

Concentrix scales its hiring efforts and cuts recruitment time and costs, thanks to Aspiring Minds’ scientific assessments

Concentrix, a leading provider of customer engagement services, faced a highly manual and inefficient hiring process for its critical customer support roles. Their previous method required recruiters to spend 10-12 minutes per candidate on voice assessments, leading to high operational costs and long applicant wait times for nearly 8,000 evaluations monthly. To scale its efforts, Concentrix turned to vendor SHL and its AI-powered automated Spoken English evaluation technology, SVAR.

SHL implemented its SVAR solution, which integrated seamlessly with Concentrix's Workday ATS to provide real-time scoring and analytics. The AI-based assessment could be delivered remotely via IVR, PC, or mobile app. This automation saved Concentrix 84,000 minutes of recruiter man-hours per month and reduced overall hiring time by 60%, cutting candidate wait time from 7-8 hours to just 3-3.5 hours. SHL's scalable technology enabled Concentrix to efficiently evaluate thousands of candidates across the Philippines.

Concentrix