Case Study: ITeS Organization achieves 59% increase in tele-sales high performers with SHL (AMCAT)

AMCAT shows evidence that tele-sales employees efficiency can increase by 59%

ITeS Organization faced difficulty reliably identifying high-performing tele-sales hires. SHL was engaged to benchmark existing staff using AMCAT assessments (English, Logical Ability, Quantitative Ability and AMPI) to determine which traits predict success in the tele-sales role.

SHL administered these AMCAT modules to 49 tele-sales employees and used a Manager Rating Inventory to capture performance on communication, self-management, product knowledge and selling skills. SHL found that high performers scored significantly higher on English, Logical Ability, Agreeableness, Emotional Stability and Conscientiousness, and showed that applying SHL’s AMCAT cut-offs at hiring could boost the proportion of high performers by up to 59%, materially increasing overall sales.