Case Study: Lowell unlocks AI-powered efficiency with Shelf

Lowell reduces handling time by 25% with Shelf

The customer, Lowell, a leading credit management company, faced challenges with agent efficiency and sought to reduce average handling times for their support teams. They implemented an AI knowledge management solution from the vendor, Shelf.

By deploying Shelf's platform, Lowell achieved a significant 25% reduction in average handling time within the first three months of going live. The Shelf solution provided a single source of truth for advisors, streamlining the process of finding accurate information and ultimately improving key performance metrics.

Lowell