Shelf B2B Case Studies & Customer Successes

Shelf is a modern knowledge management platform that leverages Generative AI and a SaaS infrastructure to optimize organizational knowledge, ensure accuracy, and deliver the right answers to agents, chatbots, and customers. By decluttering and organizi...

a Fortune 500 insurer achieves enterprise-wide GenAI governance and trusted answers with Shelf

Fortune 500 Insurer

a global coffee brand boosts first call resolution with Shelf

Global Coffee Brand

a global rideshare and delivery giant achieves GenAI-ready content and fewer live support interactions with Shelf

Global Rideshare & Delivery Giant

a Fortune 50 healthcare leader achieves 95% first contact resolution with Shelf

Healthcare

HelloFresh cuts average handle time by 20% with Shelf

HelloFresh

a home and security leader achieves 265% higher refund rate and 16% lower agent turnover with Shelf

Home and Security Leader

a leading streaming service achieves 154% GenAI adoption and 42% faster new-hire proficiency with Shelf

Leading Streaming Service

a leading telecom company achieves 62% content ROT reduction with Shelf

Leading Telecom Company

Lowell unlocks AI-powered efficiency with Shelf

Lowell

Lowell explores enterprise GenAI insights with Shelf

Lowell

Lowell Nordics cuts AHT and boosts FCR and NPS with Shelf

Lowell Nordics

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