Case Study: ServiceNow accelerates customer value realisation with Seymourpowell

ServiceNow launches Impact with Seymourpowell, reaching 400 customers in year one

Seymourpowell partnered with ServiceNow to tackle the challenge of accelerating enterprise customers' time to value on the Now Platform. ServiceNow's clients needed a way to proactively mitigate risks and technical debt while accessing services to achieve their business outcomes faster and smarter.

Seymourpowell defined and envisioned Impact, a digital platform that serves as a guided success subscription. The solution was developed through extensive research, workshops, and design sprints, resulting in prototypes and specifications that enabled ServiceNow to launch an MVP within three months. Seymourpowell also created the launch campaign and microsite. The outcome was ServiceNow's fastest-growing product launch ever, acquiring over 400 customers in its first year.

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