Case Study: Victor’s Cafe cuts cover fees 30% and adds 50 covers per shift with SevenRooms

Victor's Cafe Decreases Cover Costs by 30%, Adds 50 More Covers Per Shift

Victor’s Cafe, a long‑standing Cuban fine‑dining restaurant in NYC, was burdened by steep monthly cover charges and inefficient reservation workflows. After researching options, management switched to SevenRooms’ reservation and guest‑management platform (including its website booking widget and iOS app) to reduce acquisition costs and improve booking and floor operations.

SevenRooms routed direct bookings from the restaurant’s website, Instagram, Facebook and Google listing, added pre‑sale capability and deployed its Auto‑Assign seating algorithm and Grid mode to maximize covers. The result: about $2K saved in one month, a 30% reduction in cover fees, roughly 50 additional covers per night, 1–2 hours saved per shift, and richer guest data for marketing and service.

Victor’s Cafe

Michael Abbey

General Manager