Case Study: Long Meadow Ranch boosts guest spend and cuts no-shows with SevenRooms

How Long Meadow Ranch Achieved 2x Higher Guest Spend By Cross-Selling Unique Experiences

Long Meadow Ranch, a multi-property Napa and West Marin hospitality business, needed a better way to bundle restaurant reservations, wine tastings, and other experiences without forcing guests through multiple booking steps. It also wanted a stronger way to manage guest feedback and reduce costly no-shows. The team turned to SevenRooms and its reservation, payment, and guest engagement tools.

SevenRooms implemented a white-labeled reservation widget, online payments, cross-selling on a single landing page, and automated guest feedback tracking. The result was a 100% increase in average guest spend, no-shows dropping from 15% to 1%, and Long Meadow Ranch reaching #1 locally across review platforms like Yelp and TripAdvisor.

Long Meadow Ranch

Chris Hall

Vice President and Chief Operating Officer