Case Study: Top 10 U.S. Retailer Company achieves 22.6% revenue lift per visitor with Session AI

A top 10 U.S. retailer drives online conversions with ZineOne’s Intelligent Customer Engagement platform

Top 10 U.S. Retailer Company, a large omnichannel retailer with 1,000+ stores and $15B+ revenue, struggled with low online conversion and rising cart abandonment because it lacked real-time, in‑session customer context. To solve this, the retailer engaged Session AI to deliver an AI‑driven personalization layer that leverages in‑session behavior alongside existing customer data.

Session AI implemented a real‑time Intelligent Customer Engagement solution that used continuous "Customer DNA" signals and machine‑learning predictions to trigger hyper‑personalized offers and interventions. The program achieved up to 90% predictive accuracy, more than 50% redemption rates on personalized offers and a 22.6% relative lift in revenue per visitor (supporting a 10%+ overall revenue uplift), materially increasing conversions and reducing abandonment.