Case Study: United Nations Economic Commission for Europe simplifies Confluence templates and boosts page views with ServiceRocket

United Nations Economic Commission for Europe - Customer Case Study

The United Nations Economic Commission for Europe (UNECE), which supports pan‑European economic integration across 56 countries, needed a simple way for non‑technical staff and external experts to create consistent Confluence pages. Because most contributors weren’t familiar with Confluence internals, UNECE required user‑friendly templates with clear instructions that only involved entering information into predefined fields.

UNECE deployed ServiceRocket add‑ons—Scaffolding for fillable forms, Visibility for editor‑only prompts, and Reporting for auto‑filled metadata and summary lists—to build standardized wiki spaces. The solution produced a searchable library of training materials, multi‑page case studies and the DISA pseudo‑database, making editing and maintenance much faster and leading to increased page views.

United Nations Economic Commission for Europe

Author Steven Vale

Statistical Division, United Nations Economic Commission for Europe