Case Study: ThoughtWorks achieves unified Jira collaboration and scalable migration with ServiceRocket

ThoughtWorks unifies Jira for 3,500 users with ServiceRocket

ThoughtWorks, a technology consultancy, faced challenges with a fragmented ecosystem of collaboration tools, primarily relying on Trello with 3,500 users and 6,000 active boards. To support future scalability and gain centralized control, they made a strategic decision to consolidate their tools into a Jira Cloud hub. To navigate the technical intricacies of migrating an enormous volume of data and mapping 45 Trello power-ups, they partnered with ServiceRocket.

ServiceRocket implemented a four-phase approach focused on data integrity and user adoption. This included building a solid Jira foundation, creating a detailed migration blueprint, executing secure data transfer with custom scripts, and providing change management support. As a result, ThoughtWorks successfully migrated 1,000 boards to Jira, reducing their reliance on third-party apps by 62% and consolidating tools for 3,500 users. This provided a single source of truth, improved team productivity, and established a scalable platform for future growth.

ThoughtWorks