Case Study: Yilgarn achieves rapid knowledge-sharing and enterprise issue tracking with ServiceRocket (Atlassian Confluence & JIRA)

ServiceRocket Delivers a Knowledge Sharing Network for Yilgarn Infrastructure

Yilgarn Infrastructure, an Australian company developing rail and port services for the region’s mines, engaged ServiceRocket to implement Atlassian Confluence and JIRA as a knowledge‑sharing network and enterprise issue‑tracking system. They needed existing business data imported and the platforms deployed and stabilized within a very short timeframe.

ServiceRocket implemented Confluence and JIRA, built a custom plugin to import Yilgarn’s data into a repository that matched the required structure, and coordinated with the hosting provider to configure servers and provide ongoing monitoring. The result was a fast, structured information repository with improved storage and accountability, plus reliable support that ensured application availability and peace of mind.

Yilgarn

Glenn Egan

Project Manager, Yilgarn Infrastructure