Case Study: Semiconductor Company Achieves Zero-Loss FreshService to Jira Service Management Migration with ServiceRocket

Semiconductor Company preserves 26K+ tickets with ServiceRocket

A semiconductor company faced a stalled migration from FreshService to Jira Service Management (JSM), risking the loss of seven years of critical operational data. Standard import tools were unable to transfer ticket comments, attachments, and custom fields, and the company needed to replicate over one hundred complex automations to ensure user adoption.

ServiceRocket engineered a custom solution using FreshService's API to extract and migrate over 26,000 tickets with complete data fidelity. They rebuilt and optimized the automations in JSM, resulting in the full preservation of all critical data and an enhanced, scalable service management platform for their 1,400 users.