Case Study: Leading Australian pharmaceutical manufacturer improves asset management with Jira Service Management and ServiceRocket

Leading Australian Pharmaceutical Manufacturer improves asset visibility and eliminates manual tracking with ServiceRocket

a leading Australian pharmaceutical manufacturer was facing significant operational risks due to its manual process for tracking hardware assets. This created administration overhead, limited visibility, and increased the potential for errors. The company partnered with ServiceRocket to close this critical gap by implementing a centralized system using Jira Service Management Cloud.

ServiceRocket created a single source of truth for asset lifecycle tracking using Jira Assets, which automatically linked equipment updates to a centralized Configuration Management Database (CMDB). This solution provided the company with complete visibility into its entire hardware inventory, eliminated manual record-keeping, and established a structured and reliable management process, resulting in high satisfaction with the functionality.

Leading Australian Pharmaceutical Manufacturer