Case Study: Hive achieves rapid employee safety verification during Hurricane Harvey with ServiceRocket's Safety Officer

Incorporating Safety Officer By ServiceRocket Into Hive’s Hurricane Harvey Emergency Action Plan

Hive, a connected‑home company headquartered in London with 600+ employees across the UK, USA and Europe, needed a faster, less intrusive way to account for staff during emergencies. When Hurricane Harvey hit, Hive’s previous approach—relying on phone calls and emails—was slow, laborious and ineffective for quickly locating and checking in with people, especially the ~35 employees in their Houston office.

Hive implemented Safety Officer, an app by ServiceRocket for Workplace by Facebook, to send targeted alerts to groups, offices and regions, collect one‑click status confirmations, and visualize opt‑in employee locations. The tool delivered a 70% response rate within hours, proved twice as effective as phone/email, turned a day’s work into a few hours, and allowed Hive to rapidly confirm employees’ safety while reducing calls, time and worry.

Hive

Adrian Heesom

Chief Operating Officer