Case Study: Logica achieves tailored JIRA project fields and billable-hours tracking with ServiceRocket

How ServiceRocket Customized Logica's Jira System

Logica plc (through WM‑data/LogicaCMG) is an IT and business services firm that needed to extend its use of Atlassian JIRA. They engaged ServiceRocket to develop custom plugins to capture project‑level fields and to add a billable‑hours work log that matched their existing billing process.

ServiceRocket documented and implemented JIRA customizations—extending JIRA’s custom field functionality to the project level and using Velocity template changes plus integrated database tables to store billable‑hours data—seamlessly integrating these features into JIRA’s admin and standard workflows. The work was delivered to high quality standards; Logica reported effective global communication, a strong working relationship, and satisfaction with the solution.

Logica

Johnny Thomsen

WM-data (a LogicaCMG company), Denmark