Case Study: Greenfield Online achieves a global, flexible change-management system with ServiceRocket and Atlassian JIRA

How Greenfield Online Implemented a Change Management System Using JIRA

Greenfield Online is a consumer insights community that collects customer opinions through surveys. The company needed a global change management system to capture detailed customer change requests and to monitor sales and delivery processes, with a solution that would be flexible and easy to administer.

ServiceRocket implemented Atlassian JIRA, delivering configuration and workflow development, best-practice guidance, upgrade support, training for senior staff, and 24x7 global support. The implementation successfully bridged IT and business teams, met Greenfield’s expectations for service and technical expertise, and provided a scalable, centrally managed change management capability.

Greenfield Online

Gina Lanzafama

Director of North American Full Service, Greenfield Online