Case Study: GoodData creates a scalable customer training program and improves reporting with ServiceRocket's Learndot Enterprise

How GoodData Leverages Customer Training

GoodData, a business-intelligence provider that helps enterprises and partners monetize data, needed to move from ad-hoc, consultant-led training to a dedicated training organization to accelerate customer success. Their challenge was building a consistent, scalable education program and the technology to market, sell, deliver and report on courses effectively.

ServiceRocket partnered with GoodData to define the training strategy and deployed Learndot Enterprise as an on-demand learning platform. Learndot now manages marketing, sales, delivery and detailed reporting (including registrations vs. attendance), letting GoodData track performance and follow up with learners. The result is a focused training function that improves customer onboarding and satisfaction, reduces support issues, and frees GoodData to concentrate on product success.

GoodData

Cliff Cate

Senior Vice President of Custoimer Success