Case Study: San Diego Zoo Wildlife Alliance unifies 3,000 diet plans with ServiceNow

San Diego Zoo Wildlife Alliance unifies 3,000 diet plans with ServiceNow

The San Diego Zoo Wildlife Alliance, a nonprofit conservation organization, faced a significant challenge in managing the highly specific nutrition plans for its 15,000 animals across two campuses. Their process relied on fragmented systems including hundreds of Excel spreadsheets, databases, radio calls, and handwritten notes, which created communication gaps and inefficiencies that posed a risk to animal care. This coordination burden consumed valuable time that their skilled specialists needed for conservation science. To address this, they partnered with ServiceNow.

ServiceNow provided the platform for the Alliance to build a custom application, the Wildlife Nutrition Hub, using App Engine. This solution created a unified, real-time workflow that connected nutritionists, warehouse teams, and care specialists. The results were transformative: 3,000 diet plans were fully aligned across both campuses, and the coordination of over 400,000 tons of food per year was streamlined into one system. Most importantly, ServiceNow's solution freed up experts to refocus their time on critical mission-based work like breeding programs and long-term species survival.

San Diego Zoo Wildlife Alliance