Case Study: Swedish Poisons Information Centre improves emergency response efficiency with Serviceaide POB

Swedish Poisons Information Centre unifies 120,000 product records with Serviceaide

The Swedish Poisons Information Centre, which handles over 77,000 emergency calls annually, faced a significant challenge with three separate, siloed IT systems for treatment documents, product data, and call logging. This lack of integration made it difficult for their pharmacists to quickly access critical information during high-stakes calls. To overcome this, they turned to Serviceaide and its POB platform.

Serviceaide implemented its POB solution to consolidate all three systems into a single, unified platform. This provided a massive, searchable database and a user-centric design, allowing pharmacists to retrieve information "in a flash." The results included increased operational efficiency, the ability to handle immediate calls and large volume increases, and improved employee satisfaction due to the system's intuitive interface.

Swedish Poisons Information Centre