Case Study: Point Broadband reduces repair time with Serviceaide ChangeGear

Point Broadband reduces ATTR from 19 hours to 4 with Serviceaide

Point Broadband, a telecommunications company focused on providing internet to rural America, faced challenges managing its complex operations and rapid expansion. They needed to improve workflow visibility, track issues with external partners, and provide real-time metrics to executives, specifically to reduce their average time to repair. They engaged Serviceaide for a solution.

Serviceaide implemented its ChangeGear ServiceDesk, Self-Service Portal, and CMDB within a 30-day timeline. This provided the automation and real-time reporting capabilities Point Broadband required. The solution had a dramatic measurable impact, reducing the average time to repair from 18 hours to just 4 hours, a 75% improvement, while enabling the company to scale its personalized service into new markets.

Point Broadband