Case Study: NYCM Insurance achieves streamlined IT service management with Serviceaide

NYCM Insurance - Customer Case Study

NYCM Insurance, a property and casualty insurer headquartered in Edmeston, New York, was struggling with a difficult-to-use help desk system, no change management controls, and limited reporting capabilities. The company turned to Serviceaide and its Intelligent Service Management platform to replace separate systems and improve IT service management.

With Serviceaide’s Intelligent Service Management, NYCM Insurance gained a single flexible system for support tickets, change control, and workflow management, along with better reporting and visibility. The solution helped the team work more efficiently, reduce change-related incidents and costs, and speed onboarding so new analysts could be productive in a couple of days, enabling faster and better customer support.

NYCM Insurance

Greg Wengert

Technical Operations Administrator