Case Study: Nampa School District improves IT service management with Serviceaide

Nampa School District - Customer Case Study

Nampa School District, based in Nampa, Idaho, needed to replace an antiquated help desk that lacked self-service, reporting visibility, and effective incident tracking. As a result, problems lingered, digital learning was hindered, and students and staff viewed IT support as slow and unresponsive. The district turned to Serviceaide and its Intelligent Service Management platform to improve service management.

With Serviceaide’s Intelligent Service Management solution, Nampa School District implemented best practices to streamline incident and request handling, improve self-service, and gain visibility across individual schools and the district. The results included faster acknowledgments and resolutions, easier status checking for users, stronger reporting and analysis, and higher IT service utilization; the district also reported that students could submit tickets with less than 10 minutes of instruction and that customer satisfaction skyrocketed.

Nampa School District

Peter Jurhs

Director of Information Services