Case Study: Independent Purchasing Cooperative achieves ITIL efficiency and lower IT overhead with Serviceaide Intelligent Service Management

Independent Purchasing Cooperative cuts IT administration time by 92% with Serviceaide

Independent Purchasing Cooperative (IPC), which manages the supply chain for Subway's North American franchises, was struggling with a resource-intensive, on-premise service management system. Their complicated change management processes, which were difficult to configure and use, put them at risk of service disruptions and noncompliance. This challenge was resolved by implementing Serviceaide's Intelligent Service Management solution.

By adopting Serviceaide's fully cloud-based Intelligent Service Management, IPC dramatically reduced IT overhead costs and increased efficiency. The solution eliminated infrastructure expenses and reduced system administration time by 92% through codeless configuration and automation. This freed up developers for more valuable projects and provided ITIL-verified change management for greater compliance and confidence in their frequent software releases.

Independent Purchasing Cooperative