Case Study: Independent Purchasing Cooperative achieves IT efficiency and lower overhead with Serviceaide Intelligent Service Management

Independent Purchasing Cooperative - Customer Case Study

Independent Purchasing Cooperative (IPC), the purchasing and supply chain cooperative for Subway’s North American franchise network, was struggling with complex change management and a highly resource-intensive on-premise service management system. The IT team needed a better way to support twice-daily production releases while improving ITIL processes, compliance, and operational efficiency. Serviceaide’s Intelligent Service Management platform was identified as the fit.

Serviceaide implemented its fully cloud-based Intelligent Service Management solution, using codeless configuration, automation, and ITIL-verified change management to streamline IPC’s service operations. The results were significant: IPC eliminated unnecessary infrastructure costs, reduced system administration time by 92%, and cut administration from three full-time developers to just 25% of one employee’s time, while improving confidence and compliance in releases.

Independent Purchasing Cooperative

Fernando Mejia

Director of Application Development