Case Study: Henny Penny improves service ratings and IT efficiency with Serviceaide ChangeGear

Henny Penny saves each IT analyst 2 hours a week with Serviceaide

Henny Penny, a manufacturer of commercial food service equipment, faced a challenge with an outdated IT service management system rooted in 1990s technology. Their "ancient" software was inflexible and unable to efficiently handle service requests or provide easy access to documentation for their global workforce. To modernize their processes, Henny Penny turned to vendor Serviceaide for a solution using its ChangeGear Service Desk platform.

Serviceaide implemented ChangeGear Service Desk with its AI Feature Pack to handle incident and change management. The solution included a self-service portal and AI features like Suggestion Center, which saved IT analysts several hours per week—the equivalent of a full-time employee. These Serviceaide products increased productivity and provided the scalable, efficient system Henny Penny required for continued growth.

Henny Penny