Case Study: Global Electronics Corporation boosts SAP password reset automation with Serviceaide Luma Virtual Agent

Global Electronics Corporation automates 1,000+ monthly transactions with Serviceaide

Global Electronics Corporation, a global electronics manufacturer, sought to improve its IT support processes using its existing Serviceaide Intelligent Service Management platform. Their challenge was to accelerate fulfillment for common requests like ERP password resets, reduce support costs, modernize the employee experience, and avoid complex third-party integrations.

Serviceaide implemented its Luma Virtual Agent, which integrated natively with the existing platform. The solution featured automated SAP password resets and guided, conversational answers for employees. As a result, Serviceaide's Luma now handles over 1,000 transactions monthly, including nearly 250 automated password resets, leading to a significant productivity boost and a reduction in overall IT support costs.

Global Electronics Corporation