Case Study: Gainesville Regional Utilities protects its electric grid with Serviceaide ChangeGear

Gainesville Regional Utilities adds 100 CIP assets with Serviceaide to strengthen grid protection

Gainesville Regional Utilities (GRU), a Florida-based multi-service utility, faced the challenge of manually tracking critical assets via spreadsheets to comply with strict NERC CIP cybersecurity standards. This process was time-consuming and posed a significant audit risk for their Systems Control Department, which acts as a 24/7 dispatcher for protecting the electric grid. To address this, GRU partnered with vendor Serviceaide to implement their ChangeGear service desk solution.

Serviceaide's on-premise deployment of ChangeGear provided GRU with configurable workflows, a centralized change calendar, and CMDB integration. This solution eliminated manual processes, allowing the department to track an average of 25 change tickets, 590 incident tickets, and 225 service requests monthly. GRU entered its next NERC audit with high confidence and gained the agility to adapt to future requirements, with Serviceaide's product delivering measurable improvements in efficiency and asset visibility.

Gainesville Regional Utilities (GRU)