Case Study: CGS Administrators LLC achieves greater efficiency and self-service with Serviceaide ChangeGear

CGS Administrators LLC streamlines change management for 80+ users with Serviceaide

CGS Administrators LLC, a Medicare Administrative Contractor, faced significant challenges with an inefficient and unsupported patchwork of custom change management software. This system, which the original developer had abandoned, created excessive manual work, lacked integration, and hindered reporting and end-user visibility. They sought a new solution to automate processes and improve compliance reporting, ultimately selecting Serviceaide's ChangeGear Change Manager with the Advanced Change Pack.

Serviceaide implemented an on-premise ChangeGear solution that automated previously manual processes, provided robust reporting, and gave over 80 end-users self-service access to information. This dramatically increased efficiency and accuracy, allowing the team to meet a 100% quarterly on-time delivery service level agreement. The solution received high praise from their customer and transformed their internal process, with Serviceaide's product becoming a foundational part of their operations.

CGS Administrators LLC