Case Study: Alpargatas gains efficiency with Serviceaide Intelligent Service Management

Alpargatas - Customer Case Study

Alpargatas, the Latin American footwear leader behind brands like Havaianas and Osklen, needed a service management platform that could support its required processes and keep up with sudden structural growth without increasing costs or headcount. After evaluating options, the company worked with Serviceaide to move beyond a limited tool that could not support its customization needs.

Serviceaide implemented Intelligent Service Management (ISM), which offered flexible process design, concurrent licensing, visibility into approvals, and email-based approvals without logging into the tool. The implementation was completed in just two months, and Alpargatas saw improved operational efficiency, no increase in IT staffing costs, and the ability to expand service management beyond IT into areas like Fiscal, while keeping costs within expectations.

Alpargatas

Fabio Dias

Stefanini Service Manager