Case Study: Academy Bank achieves streamlined service management and automation with Serviceaide POB

Academy Bank achieves ROI in 6 months with Serviceaide

Academy Bank, a member of the Dickinson Financial Corporation, faced challenges with an outdated, paper-based service management system that lacked reporting and automation for its purchasing, change management, and asset management processes. To address this, they partnered with Serviceaide to implement the Point of Business (POB) platform as part of a larger digital transformation initiative.

Serviceaide's solution involved implementing the POB platform along with Luma Virtual Agent and Luma Knowledge to automate workflows, improve self-service, and provide critical reporting. The results included a return on investment within six months, significant time savings through deflected cases, and transformed processes for purchasing, asset management, and project change management. Serviceaide's scalable solution also expanded beyond IT to support loan processes.

Academy Bank