Case Study: Total Fitness achieves 75–80% faster maintenance processing with Service Works Global (QFM)

Total Fitness - Customer Case Study

Total Fitness, a leisure operator with 24 sites across northwest England and Ireland, faced inefficient maintenance administration: nearly all work was reactive, jobs were faxed to a central office (causing duplicate entries during staff shifts), and limited closure time made scheduling difficult. The facilities team needed better control of budgets, forecasting and reporting to reduce downtime and keep high customer service levels.

They implemented QFM, a centrally run CAFM system (helpdesk, planned maintenance, diary, reporting and contractor management) to log, prioritise and coordinate reactive and planned work. The result: duplicate jobs eradicated, faster contractor allocation and invoice reconciliation, and a 75–80% reduction in admin time (processing down from 2–3 minutes to ~30 seconds). The system improved budget control, contractor performance monitoring and PPM scheduling, cut admin costs and increased operational efficiency and client satisfaction.

Total Fitness

Colin Piltcher

Maintenance Manager