Case Study: Southern Health NHS Foundation Trust achieves centralised, mobile CAFM and improved patient care with Service Works Global (QFM)

Southern Health NHS Foundation Trust - Customer Case Study

Southern Health NHS Foundation Trust, which provides mental health and learning disability services across c.280 sites and a portfolio of about 60 properties, needed to replace a 20‑year‑old, regionally fragmented maintenance system. The Trust’s Works Department—responsible for in‑house teams and external contractors working across a wide geographic area with many field‑based staff—required a centralised, scalable CAFM solution to improve communications, coordinate planned and preventative maintenance, and support service expansion.

After selecting QFM from Service Works Global, the Trust rolled out a phased CAFM implementation (go‑live spring after selection) with a later mobile app and dynamic forms for field staff, a self‑service portal and BI integration. The system enabled the help desk to log 250 calls in its first week and has managed almost 20,000 jobs since launch, delivering centralised reporting (200+ reports), faster response and invoicing, reduced admin and improved visibility and compliance—ultimately supporting higher standards of patient care and more efficient estate operations.

Southern Health NHS Foundation Trust

Carole Moor

Help Desk Manager