Case Study: Royal Hospital For Neuro-Disability achieves 30% workflow improvement and cuts reporting from 5 days to 3 minutes with Service Works Global QFM

Royal Hospital For Neuro-Disability - Customer Case Study

The Royal Hospital for Neuro-disability (RHN) is a long-established UK charity and specialist hospital caring for adults with acquired brain injuries and degenerative neurological conditions. Managing a nearly 12‑acre listed estate, the in‑house estates team and external M&E contractors handled some 1,200–1,500 service requests per quarter using spreadsheets, which caused service failures, reporting delays and limited visibility—while patient‑facing work had to remain the priority.

RHN implemented QFM facilities‑management software from Service Works Global in September 2014 and rolled it out across the estate within six months, training about 600 users. The system delivers web and mobile job logging, automatic prioritisation and real‑time job visibility; outcomes included a 30% improvement in workflow and performance in six months, jobs texted in under 50 seconds, and reporting time cut from ~5 days to ~3 minutes, plus clearer KPI/SLA measurement and better contractor management.

Royal Hospital For Neuro-Disability

Phil Montague

Head of Estates