Case Study: Melbourne Cricket Ground achieves real-time, integrated work-order management and streamlined event-day operations with Service Works Global

QFM The Ideal Solution for a Multi-Discipline Sports and Events Venue

The Melbourne Cricket Ground (MCG), the Southern Hemisphere’s largest stadium with capacity for over 100,000 spectators and thousands of event staff, needed a resilient facilities management system to replace an outmoded MMS. The venue required software able to handle up to 50–100 work requests on event days (around 20 on non-event days), integrate with multiple FM and specialist services, and deliver streamlined, real‑time reporting to improve service delivery and reduce downtime.

MCG selected QFM from Service Works Global, migrated 8,000+ asset records and integrated the system with iPOS, Sun Financials and GPS tracking, with workflows that switch between in‑house and third‑party handling on busy days. The result is a seamlessly integrated platform offering real‑time work‑order management, faster first‑time fixes, reliable visual reporting, improved lost‑property and incident handling (400 items returned in weeks), and a scalable, customisable solution ready to absorb future tech like BMS, QR codes and expanded mobile use.

Melbourne Cricket Ground

Greg Wiggill

Enterprise Applications and Technology Support Manager