Case Study: Fat Face achieves streamlined maintenance control and improved contractor performance with Service Works Global's QFM

Fat Face - Customer Case Study

Fat Face, a leading British high‑street clothing brand with 195 UK stores plus online and catalogue channels and a busy Hampshire head office, faced growing facilities challenges as it expanded. Maintenance had been managed locally with no central records or spend visibility, leading to inconsistent contractor performance, administrative burden on store staff, and risks to brand presentation and safety across stores and head office.

To address this Fat Face centralised services with a help desk and implemented QFM from Service Works Group to manage property, planned and reactive maintenance, contractors, assets and H&S compliance. Web self‑service for stores and contractors, customised job worksheets and finance integration delivered real‑time visibility, improved contractor performance, reduced paperwork and notable cost and efficiency savings—providing a scalable platform for future growth.

Fat Face

Rob Moore

Property Manager