Case Study: BNP Paribas Real Estate achieves centralised data, faster reporting and improved asset performance with Service Works Global's QFM CAFM

Driving value across the building portfolio lifecycle through CAFM software

BNP Paribas Real Estate, Europe’s leading property manager, oversees a UK portfolio of 600 diverse sites and needed to rapidly capture and centralise varied property data, improve asset performance and ensure consistent service delivery across a large, mobile FM operation.

They deployed QFM CAFM from Service Works Global to centralise records, configure H&S alerts, automate help‑desk workflows and SLAs, track work via Event Director, and integrate with property and finance systems. The outcome was faster, more accurate reporting and live dashboards, significant time savings through automation, fewer reactive repairs thanks to trend analysis, seamless data sharing and audit-ready POs, plus improved tenant self-service and plans to add H&S document integration.

BNP Paribas Real Estate

Christine Hazzard

Help Desk Manager