Case Study: DLA Piper achieves centralized nationwide FM, streamlined reactive and planned maintenance, and asset traceability with Service Works Global QFM

DLA Piper - Customer Case Study

DLA Piper, a global law firm with 4,200 lawyers and eight UK offices, faced a fragmented, largely paper-based Facilities Management operation after rapid growth and varying site types (modern, listed, single- and multi-tenant). Decentralised FM meant inconsistent reactive and planned maintenance, poor asset traceability and limited cost control across locations.

The firm implemented QFM CAFM from Service Works Group—starting as a London helpdesk and rolled out to all eight UK sites—with PDA-led asset discovery, mobile/web tools and centralised scheduling and reporting. The solution created a nationwide FM team and single point of contact, improved service delivery and performance monitoring, delivered a complete asset register for audit and procurement control, and boosted efficiency (one operator handling 100–150 calls/day and the system processing ~150,000 tasks over 12 years).

DLA Piper

David Wallace

Facilities Manager