Case Study: 1 London Bridge Street achieves dramatically faster reporting and improved tenant service with Service Works Global's QFM

Controlling facilities management requirements for the tenants of 1 London Bridge Street

Service Works Global implemented QFM at 1 London Bridge Street (the News Building) to help News UK’s facilities team manage reactive maintenance and tenant service requests across a large, multi-tenant office building. The FM team faced the twin challenges of scale and highly variable tenant requirements, and needed better contractor communication, transparency for end-users, and faster, more reliable reporting.

QFM went live in 2015 as a web-based, pictorial self-service helpdesk with contractor access and SLA traffic-light tracking, delivering an intuitive three-click reporting experience. The system cut reporting time from half a day to about 5–10 minutes, removed duplicate logging and errors, improved contractor relationships and service quality, and was quick to train and deploy.