Case Study: Cardiff University streamlines facilities management with Service Works Global’s QFM CAFM software

Cardiff University streamlines 35,000 maintenance events a year with Service Works Global

Cardiff University, a leading UK academic institution, faced challenges managing its large and complex estate with an outdated CAFM system. Their previous solution relied on paper-based processes for handling approximately 35,000 annual reactive maintenance events, which had become unwieldy and inefficient. To address this, the university selected Service Works Global to implement its QFM software solution.

Service Works Global implemented its QFM CAFM system, which streamlined the maintenance process by digitizing the helpdesk and introducing QFM Mobile for in-house contractors. This allowed for real-time job dispatch and updates from handheld devices, eliminating paper trails and improving efficiency. The solution provided the Estates Department with accurate data to drive performance indicators and improve service speed. Service Works Global's QFM enabled the university to be more proactive, raising its profile and demonstrating a commitment to high standards.

Cardiff University