Case Study: BNY Mellon achieves streamlined facilities management and increased meeting-room utilisation with Service Works Global (QFM Room Bookings)

BNY Mellon - Customer Case Study

BNY Mellon, a global financial services firm with roughly 8,000 staff in the UK & Ireland and operations in 34 countries, needed a scalable facilities management (FM) solution to replace spreadsheets and Access databases. With 20 UK offices and about 250 bookable rooms, the bank sought to reduce helpdesk administration, remove resource allocation issues and introduce a web-enabled room booking system for a growing operation.

BNY Mellon implemented Service Works Group’s QFM—first for reactive and planned maintenance from 2001 and upgraded in 2004 to a web-based QFM Room Bookings application. The solution added permission-based room booking, configurable layouts, catering and AV booking, contractor access and custom reporting. Results included streamlined maintenance administration, higher meeting-room utilisation, elimination of double bookings, reduced administrative load and measurable cost and efficiency improvements.

BNY Mellon

Chris King

Facilities Manager