Case Study: Gorgias resolves production issues within hours with Sentry

How Gorgias Resolves Issues in Production “Within Hours" Using Sentry

Gorgias, a fast-growing multi-channel eCommerce helpdesk platform, needed a way to quickly identify and resolve production issues across a complex stack of integrations, releases, and services. As they scaled, they wanted more than basic error reporting—they needed rich context, issue grouping, and traceability to keep their platform reliable. They used Sentry to monitor errors closely after each release and to help engineers investigate issues without slowing development.

Sentry helped Gorgias add detailed error context, source maps, Codeowners, breadcrumbs, Slack alerts, and release monitoring to speed triage and ownership across teams. With Sentry, the team says they can resolve new production issues “within hours,” maintain about 10 deployments per day, and support 99% uptime while rolling back risky releases automatically when error thresholds are exceeded.

Gorgias

Alex Plugaru

Cofounder and Chief Technology Officer