Case Study: Nashville Metro Water Services improves meter reads and leak detection with Sensus smart water network

New Smart Water Network Provides Perfect Harmony at Nashville Metro Water Services

Nashville Metro Water Services, a utility serving over 191,000 customers, faced challenges with costly and hazardous manual meter reading. Technicians encountered safety risks like poison ivy and bug bites, while infrequent readings made leak detection slow and reliant on customer complaints. To improve efficiency and customer service, the utility partnered with Sensus for a solution.

Sensus implemented its smart water network, deploying SR II water meters and the FlexNet communication network. This solution provided real-time data, allowing the utility to proactively identify leaks and reduce manual meter reading costs by 95 cents per read, saving $181,000 monthly. The Sensus technology also significantly improved employee safety by removing the need for field visits and enhanced customer service with timely leak notifications.

Nashville Metro Water Services

Gary Ragland

Customer Service Assistant Manager of Field Activities