Case Study: a large gas utility company avoids a $47,000 overcharge with Sensus Auto-Adjust™ meters

Large Gas Utility Company - Customer Case Study

A large gas utility company faced the challenge of unseen pipeline flow conditions that caused gas meter inaccuracies, leading to either under-billing or over-billing customers. They needed a solution that would provide continuous accuracy and alert them to potential issues before they impacted service. They turned to Sensus to implement a pilot program for the Sensus Auto-Adjust™ Turbo (AAT) meter.

Sensus installed its AAT meter, which immediately detected and adjusted for a 1.5% inaccuracy. This alert prompted an investigation that discovered a significant debris blockage in an upstream filter. By automatically correcting the reading, the Sensus meter prevented a $47,000 overcharge for the customer. This result protected the utility's reputation and demonstrated the value of the technology, leading them to plan for a wider installation of Sensus AAT meters to improve operational efficiency.