Sensus
45 Case Studies
Case Study: Garden City, Kansas improves billing accuracy and customer service with Sensus smart grid technology
A Sensus Case Study
Garden City, Kansas - Customer Case Study
The city of Garden City, Kansas, faced challenges with its outdated manual meter reading processes for electricity and water, which incurred extra costs and led to estimation-based billing and customer complaints. They sought a single, fixed-base advanced metering infrastructure (AMI) solution to provide remote reading and improve accuracy. The city turned to its existing vendor, Sensus, for a solution using the FlexNet AMI communications network.
Sensus implemented its FlexNet system and installed iConA electric meters while upgrading existing water meters with new registers. This provided a single network for both utilities, enabling remote data collection every 15 minutes. The results for Garden City included a projected three-year ROI on the $3.3 million project, highly accurate billing that improved customer satisfaction, remote connect/disconnect capabilities, and advanced leak detection for the water system.
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