Case Study: City of Troy improves billing accuracy and customer relationships with Sensus AMI Solution

City of Troy Improves Customer Relationships and Billing Accuracy with Sensus AMI Solution

The City of Troy sought to upgrade its aging electric and water metering infrastructure to create greater operational efficiencies. To address this challenge, the utility partnered with Sensus to implement its Advanced Metering Infrastructure (AMI) solution.

By leveraging the Sensus AMI system, the City of Troy gained access to more data and the ability to monitor for issues like leaks or pipe breaks. This allowed the utility to become more responsive, improve billing accuracy, and build better customer relationships, ultimately saving time and lowering operational costs.

City of Troy

Danny Lee

AMI Coordinator