Case Study: City of Medicine Hat Electric reduces truck rolls and improves customer service with Sensus AMI

Canadian Utility Uses Sensus Technology to Help Customers Keep the Cold and High Bills at Bay

The City of Medicine Hat Electric, a utility in Alberta, Canada, faced the challenge of upgrading its metering infrastructure to improve safety for its technicians and support a customer arrears management program. Their goal was to reduce the need for manual, on-site meter adjustments during harsh winter weather. To address this, the utility partnered with vendor Sensus.

Sensus implemented an AMI solution utilizing its FlexNet communication network and iConA electricity meters. This provided remote disconnect and load limiting capabilities, which dramatically reduced truck rolls by 40 in the first month alone. The solution from Sensus improved operational safety and efficiency, delivered a quick payback, and enhanced customer relationships by enabling the utility to provide better service and insights into energy usage.

City of Medicine Hat Electric

Barry Diakow

Electric Metering Foreman